All fields are required unless denoted by (Optional).

  1. Customer referred to in the licence and service agreement.

  2. Preferred name to appear on fundraising pages if it's different from your official organisation name.

  3. In 100 words or less, please summarise the purpose of your organisation for display on the website.

  4. Everyday Hero will send advices of fundraising pages created and donations received to this e-mail address.

  5. Visible to fundraisers and donors.

  6. Starts with 'X' or 'C'. For issuing receipts on your behalf.

  10. Please include your logo for display on your profile and every fundraising page. We accept images in JPEG, PNG or GIF formats and no larger than 5MB. Don't worry about resizing, we'll take care of that.

Registered address
Postal address
Fundraising contact
Financial contact
Deposit bank account

We need this information to allow our payment system provider to deposit donations made to your organisation and to direct debit processing fees from.

Debit bank account

Please nominate the account you wish our fees to be direct debited from if different from the deposit bank account.

Software licence agreement

You'll receive an e-mail from Everyday Hero to confirm your acceptance of this software licence agreement and your application for registration of your organisation.

  1. Licence and Service Agreement DATE: (If accepted electronically, the date is the date at which the confirmation email was generated by Everyday Hero) BETWEEN (1) EVERYDAY HERO LIMITED (EHL)(company number: 06789111), a Blackbaud company, whose registered office is at WeWork 10 York road London SE1 7ND; and (2) THE CUSTOMER [charity name – charity number] 1. Services 1.1 EHL will provide the Services set out in Schedule 1 in accordance with the Service Levels set out in Schedule 2. 1.2 THE CUSTOMER acknowledges that if it requires any additional services required beyond those set out in this Agreement additional charges may be payable. Any such additional charges will be invoiced separately and may be agreed in writing in advance between the parties or if not so agreed, will be payable at EHL’s prevailing rate. 2. Fees and payment 2.1 In consideration of the provision of the Services, THE CUSTOMER shall promptly pay to EHL the Fees in accordance with Schedule 3. 2.2 EHL shall render invoices to THE CUSTOMER in respect of the Fees and such applicable disbursements as shall be necessary for the proper performance of the Services. THE CUSTOMER shall not account to EHL for any Fees or disbursements unless an invoice has been provided. THE CUSTOMER will pay such amount together with Value Added Tax (VAT) (if required and at the prevailing rate in the UK) by Direct Debit or within thirty (30) Business Days of receipt of an invoice. 2.3 EHL reserves the right to suspend the Services in the event of non-payment (whether by non-payment of any invoice, cancellation of any direct debit, or otherwise) and to impose a reconnection fee in the case of such suspension. 2.4 Because EHL settles all donations to your nominated bank account fortnightly EHL policy is only to refund on the authority of THE CUSTOMER and once the donation has been returned to EHL. All fundraisers and donors are requested to speak to THE CUSTOMER in the first instance if a refund is required. 3. Fundraising Page Content 3.1 THE CUSTOMER shall have day-to-day responsibility for the Fundraising Page Content, including but not limited to any User Generated Content. THE CUSTOMER shall remove any defamatory, offensive, obscene, racist, or otherwise unlawful or objectionable User Generated Content as soon as reasonably practicable, or ask EHL to remove such content as soon as possible. 3.2 Notwithstanding clause 3.1 above, if EHL reasonably forms the view that THE CUSTOMER Content of any Fundraising Page may be in breach of any third party’s rights or in contravention of applicable law or regulation, EHL may without prior notice or any liability suspend the Fundraising Page or remove that Customer Content from the Fundraising Page and shall within twenty-four (24) hours thereafter notify THE CUSTOMER of its removal. 4. Customer Data 4.1 THE CUSTOMER Data shall be the property of THE CUSTOMER and THE CUSTOMER grants to EHL a non-exclusive worldwide licence to use THE CUSTOMER Data during the Term as may be required for EHL to perform its obligations under this Agreement, including without limitation the provision of customer services or technical assistance direct to End Users. 4.2 EHL shall not disclose, sell, lease or share THE CUSTOMER Data to any third party, (including for the avoidance of doubt any charity) except as it may be required to do so by law, or by a court of competent jurisdiction. 5. Data Protection 5.1 THE CUSTOMER appoints EHL as its data processor for the purpose of processing THE CUSTOMER Data transferred to EHL under this Agreement. 5.2 Personal data held by EHL as data processor in accordance with this Agreement shall be held to the order of THE CUSTOMER, as data controller, shall be used only for the purposes agreed with THE CUSTOMER, as data controller, and EHL shall comply with all reasonable requirements of THE CUSTOMER, as data controller, in respect of the processing of THE CUSTOMER Data. 5.3 In processing personal data under this Agreement, the parties shall comply with their obligations under the Data Protection Act 1998. 6. Liability 6.1 In no event shall EHL be liable to THE CUSTOMER whether arising under this Agreement or in tort (including negligence or breach of statutory duty), misrepresentation or however arising, for any Consequential Loss. ‘Consequential Loss’ shall for the purposes of this clause mean (i) indirect economic loss; (ii) losses incurred by any Customer of THE CUSTOMER or other third party; (iii) loss of profits (whether categorised as direct or indirect); (iv) losses arising from business interruption; (v) loss of business revenue, goodwill or anticipated savings; (vi) losses whether or not occurring in the normal course of business, wasted management or staff time and; (vii) loss or corruption of data. 6.2 For the avoidance of doubt, EHL shall not be responsible for defects resulting from improper use of the Services by THE CUSTOMER or by any third party. 6.3 THE CUSTOMER hereby acknowledges and agrees that in entering into this Agreement, THE CUSTOMER had recourse to its own skill and judgement and has not relied on any representations made by EHL, any employees or agents of EHL. 7. Indemnity 7.1 Each party (‘the first party’) indemnifies and undertakes to keep indemnified the other party, its officers, employees, contractors and agents (‘the second party’) against any costs or expenses (including the cost of any settlement) arising out of any claim, action, proceeding or demand that may be brought, made or prosecuted against the second party arising out of or in any way connected with any failure by the first party to comply with the terms of this Agreement, or as a consequence of an unlawful or negligent act or omission of the first party, its officers, employees or agents. 7.2 The indemnity extends to and includes all costs, damages and expenses reasonably and properly incurred by the second party in defending any such action, proceeding claim or demands. 7.3 EHL shall have no obligations to THE CUSTOMER to the extent that a claim is based on: (a) the combination, operation or use of the Services with other services or software not provided by EHL, if such infringement would have been avoided in the absence of such combination, operation or use; or (b) use of the Services in any manner inconsistent with this Agreement; or (c) the negligence or wilful misconduct of THE CUSTOMER. 8. Term and Termination 8.1 This Agreement shall commence on the date it is executed and remain in force for the Term of 12 months unless terminated earlier pursuant to its terms. On expiry of the term this agreement will automatically be deemed to be renewed for a further period equal in length to the term, unless either party notifies the other in writing at least five (5) Business days prior to the expiry date. Such renewal shall be at the same level of Fees unless EHL has notified The Customer in writing at least 30 Business Days prior to the expiry date 8.2 Either party shall be entitled to terminate this Agreement at any time without notice if the other party: (a) ceases or threatens to cease to carry on business; or (b) is unable to pay its debts or enters into compulsory or voluntary liquidation (other than for the purpose of effecting a reconstruction or amalgamation in such manner that the company resulting from such reconstruction or amalgamation shall be bound by and assume EHL’s obligations under this Agreement) or; (c) compounds with or convenes a meeting of its creditors or has a receiver, manager or similar official administrator appointed in respect of the whole or substantial part of the undertaking and assets of such party, or any similar event occurs under the law of any other jurisdiction in respect of it; or (d) has an administrator appointed or documents are filed with the court for the appointment of an administrator or notice is given of an intention to appoint an administrator by the other party or its directors or by a qualifying floating charge holder (as defined in of the Insolvency Act 1986, paragraph 14 Schedule B1); (each, an ‘Insolvency Event’) 8.3 Either party shall be entitled to terminate this Agreement on notice if the other party commits a material breach of any term of this Agreement that, in the case of a breach capable of remedy, shall not have been remedied within fourteen (14) Business Days notice of the same requiring remedy. 8.4 THE CUSTOMER may terminate this agreement at anytime with 30 days notice. 8.5 EHL may terminate this Agreement if THE CUSTOMER repeatedly fails to remove objectionable content as required in clause 3 above. 9. Consequences of Termination 9.1 On request, and in any event on termination of this Agreement for whatever reason, in the absence of written consent of the other each party shall deliver up all Customer provided materials, Confidential Information and (to the extent not so comprised therein) all correspondence, documents and other property belonging or relating to the other and, in the case of EHL, any document which EHL has produced in performing the Services which may be in EHL’s possession or under its control, and neither party shall, without the written consent of the other, make or retain copies of any such documents. If instructed by THE CUSTOMER, and save to the extent it may be required to retain the same by law, EHL shall delete all Customer provided materials. Termination or expiry of this Agreement shall not affect the rights or liabilities of either party accrued prior to termination or expiry or any terms intended expressly or by implication to survive termination or expiry. 10. Non-assignment This Agreement or any of the rights or obligations hereunder may not be assigned or otherwise transferred by THE CUSTOMER without express prior written consent of EHL, such consent not to be unreasonably withheld. 11. Governing law and jurisdiction This Agreement shall be governed by the laws of England and Wales. Such Courts shall have exclusive jurisdiction for the settlement of all disputes arising under this Agreement. 12. Third Parties Except as otherwise expressly provided for herein, the parties confirm that nothing in this Agreement shall confer or purport to confer on any third party any benefit or any right to enforce any term of this Agreement for the purposes of Contracts (Rights of Third Parties) Act 1999. Schedule 1 The Services PART I Software 1. HEROix Software license that enables the charity to create and manage unlimited online fundraising events and access to all associated data, fundraisers to be able to create fundraising pages associated with the event, and donors to be able to make donations to the nominated charity and post text messages to fundraising pages through the donation process. 2. Each License provides the charity access to a content management system to manage images, text and email content of the fundraising event within a predefined template. 3. Each individual fundraiser, and team leader in the case of team fundraising pages, has access to a user account to make amendments to the text and images on their fundraising page 4. Each donor will receive a receipt of each and every donation Customer Service and Support 5. EHL provides customer and technical support to fundraisers and donors on behalf of THE CUSTOMER 6. These services are offered by telephone and email during London business hours by staff located in the UK and Australia. 7. All emails will be answered within one business day of the timelapse of receipt of the email. 8. Enquiries relating to the event and not fundraising will be forwarded to the contact email or phone number provided by THE CUSTOMER. Integrated services for THE CUSTOMER 9. In this instance, EHL integrates with the payment gateway TNSPay managed by Transaction Network Services (TNS) to process secure donations. This gateway is Tier One compliant with PCI DSS requirements. THE CUSTOMER funds are deposited directly by EHL into The Customer’s nominated bank account fortnightly. Software as a Service 10. HEROix and its associated application is provided as a Software as a Service application, hosted on dedicated servers in a secure environment Schedule 2 The Service Levels Availability 1. THE CUSTOMER acknowledges that EHL’s systems, servers, and equipment may from time to time be inoperative or only partly operational as a consequence of mechanical breakdown, maintenance, hardware or software upgrades, telecommunication connectivity problems or other causes outside its control. 2. In the event of any such interruptions greater than a 4 hour period, EHL will notify THE CUSTOMER by email, facsimile or telephone as soon as reasonably practicable of any such interruptions to its ability to provide the Services. 3. EHL agrees to rectify faults or problems and to restore the system to full operational capacity as soon as reasonably practicable. 4. Target Availability: 98% in a 12 month period Scheduled maintenance 5. EHL conducts regular software updates weekly between 1am and 3am on Tuesday mornings London, UK time. 6. EHL will notify THE CUSTOMER at least 7 days in advance of any additional scheduled maintenance, or other scheduled downtime. Schedule 3 Fees and Payment 1. THE CUSTOMER shall pay to EHL, the following amounts, which shall comprise the Fees: (a) a Service Fee equivalent to 4.25% of the amount of donations received through the operation of the Fundraising Pages per month. (b) a Card Processing Fee equivalent to 1.6% of each donation* 2. EHL shall make available to THE CUSTOMER a valid fortnightly invoice should fees be due. 3. All payments shall be made by direct debit to EHL and THE CUSTOMER must provide EHL with a completed Direct Debit Mandate as supplied by EHL. 4. Any fees due will be deducted from your nominated bank account approximately 14 days after the invoice date. 5. If you believe your invoice is incorrect, you must contact us, in writing, within 60 days of the invoice date to be eligible to receive an adjustment or credit. *Applicable to Visa and Mastercard debit and credit cards. American Express cards attract a Card Processing Fee of 2.8%
  2. How would you like to complete this registration?

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